Business profile

Background

FRONT LINE Forwarding & Agency LTD was founded in 1992. Initially as Customs Broker, FL has rapidly developed to an Integrated Service provider, offering from simple Customs Clearances to consulting services on complex Customs’ related issues like the implementation of ‘Special Economic Regimes’.

Gaining knowledge and experience by complimentarily operating within the Logistics Market, FL has decided in 1998 to take a step further towards clients’ best interests and expand its business in International Forwarding.

 A new organization of broadened capabilities has been established, strategically targeting the Ships Spare Logistics Market for which, the acquisition of special Certifications and Expertise is now fulfilled.

Nowadays, FL is capable of servicing the whole range of combined international transport and specialized deliveries.

Strategy

 The ‘FL Crew’ is well aware of the demands of a contemporary organization which has as direct or indirect -primary or secondary – objective the distribution of commodities or goods from a transit area to free circulation and vice versa.

We firmly believe that the success of our business depends on our ability to create and maintain healthy relations with all customers, employees, affiliates and the governing authorities. For the years to come, our principal target is the perpetual exploitation of the opportunities occurring to our ever-changing market environment.

Under the current conditions of intensive competition within our market, innovation and consistency of our service offerings together the high level of Customer’s satisfaction constitute the key success factors for the preservation and augmentation of our Clientele.

Our core strategy lies on the following axis:

High Standards of Services
Wide range of quality services adjustable precisely to our client’s distinctive needs
Competitive pricing
Impartial and reliable consulting

 

We have already set up the infrastructure, the framework and the means to grow further and expand not only within borders but reaching as well the wider Southeast European market including Cyprus. We will continue on investing in Human resources and new technologies in order to support the activities and deeds which create our revenues- holding abreast the increase of our costs under reasonable control.

Human resources

FRONT LINE Forwarding & Agency LTD disposes well trained, customer-oriented personnel whose primary output is the high level of customer’s satisfaction.

We recognize that our personnel constitute our Number one competitive advantage available and therefore, in order to achieve our ambitious strategic goals, we are continuously dedicating resources towards their training.

We strongly believe that our company’s success depends on our employees’ work, commitment and loyalty.

Trading Conditions

All business is undertaken subject to the International Standards Trading Conditions of Carriage & Storage:

GENERAL CONDITIONS FOR FORWARDING
GENERAL TERMS FOR STORAGE
C.M.R. CONTRACT
INCOTERMS 2000